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About Us & FAQs

Car Body Repairs in Dorking | A Complete Service Range

At Dorking Accident Repair Centre, we’re very well known in the surrounding Surrey area for the quality of our crash repairs and car body repairs. That’s why customers from Epsom, Guildford, Reigate and all nearby areas happily travel a little further to use us for car body repairs and dent repairs on their vehicles. Understandably, this is something that makes us incredibly proud, and we continue to extend a warm welcome to all clients – old and new.

 

What many of our customers don’t actually realise is that we offer a full range of supporting automotive services including those we have detailed below:

AIR CONDITIONING

 

Many people associate air conditioning with a hot summer’s day. In reality, your air conditioning is the main component that aids in the demisting of your car and which also prevents the vehicle from “fogging up” in winter. We have air conditioning equipment onsite to keep your system serviced and gassed as per manufacturer recommendations.

 

We also have ultraviolet leak-detecting dyes which aid in finding leaks in your vehicle’s air conditioning system.

 

ALLOY WHEEL REFURBISHING

 

Are you tired of putting hard work and effort into cleaning your car, only to find yourself feeling disappointed by the appearance of your damaged alloy wheels? Have your wheels refurbished with Dorking Accident Repair Centre. It could cost less than you think!

 

ALUMINIUM REPAIRS

 

At Dorking Accident Repair Centre, we are able to carry out cosmetic aluminium repairs to your vehicle. We have a dedicated working area and we also carry specialist tooling for aluminium repairs, both of which help us to prevent issues with cross contamination.

 

BODY ALIGNMENT/BODY MEASURING

 

We have the latest welding equipment, meaning that no repair is ever beyond our scope. Coupled with the latest digital measuring and JIG system, we can provide you with a digital printout proving that your vehicle is within manufacturer specifications and tolerances.

 

CAR REFINISHING

 

Our skilled repair team makes sure that preparation for painting is of the highest quality. Using the latest car paint mixing technology, we are able to achieve lasting finishes with superior colour matching for any type of vehicle. We have two low-bake ovens and we’re committed to achieving high standard paintwork and a super-efficient service.

 

Please visit our testimonials page to see the reaction of our satisfied customers.

 

CLAIMS MANAGEMENT

 

Dealing with insurance companies can be an arduous and time-consuming affair. If you have had an accident and your preferred choice is to use Dorking Accident Repair Centre, all you need to do is inform the insurer that we will be your repairer of choice. You should also tell your insurance company that you would like a claim reference number.

 

Once you have the claim reference number, this is the last contact you need to have with your insurer. Call us, give us the reference number and we’ll take care of the rest. Once we have the claim reference number, we will issue you with a date for your repair. We will then liaise with your insurance company with regards to getting the repairs authorised.

 

If you can’t drive your vehicle, we will take it off the road immediately and put you into one of our courtesy vehicles (conditions apply). All you then need to do is call your insurer, advising them of the location of the vehicle and requesting a claim reference number.

 

COLLECTION AND DELIVERY

 

We can offer a free vehicle collection and delivery service for servicing and car body repairs. Dorking ARC Ltd will collect or deliver between the hours of 8.00am and 5.30pm, to or from any home or work address in Dorking, Epsom, Guildford, Reigate or Surrey.

 

COURTESY CARS

 

We have a fleet of 20 courtesy vehicles consisting of manual, automatic and dual control models. All vehicles are under 3 years old and are legal five-seated models (where you can seat five people with seatbelts). Should you have special requirements, such as a five-door vehicle, an automatic or dual controls if you are a driving instructor, please let a member of staff know so that we can accommodate your needs promptly.

 

END-OF-LEASE APPRAISALS

 

Take advantage of our free end-of-lease appraisal service. We have a range of SMART repairs available, recommended in the Fair Wear and Tear Standard by the British Vehicle Rental and Leasing Association (BVRLA). These repairs are generally a great deal cheaper than those charged by your lease company at the end of the lease period.

 

We can also go through your Fair Wear and Tear Guide with you to establish any damage that falls outside the lease company’s criteria for fair wear and tear. This service is also free of charge, and is designed to save you money on your end-of-lease charges.

 

HEADLAMP LENS REPAIR SYSTEM

 

Headlamps are extremely expensive to replace. Many headlamps need replacing simply because the plastic lens has been scratched. We have a system in place which means we can repair and reinstate the rubberised coating on these lenses, eradicating the need for them to be replaced. This service does not affect the safety performance of headlamps.

 

MOT SERVICES

 

MOT testing can be organized and should your vehicle be unlucky enough to not pass the inspection, we can carry out the remedial work needed to get it through the retest.

 

MOTORCYCLE REFINISHING

 

If you have damaged your motorcycle, you will probably be aware of how costly it can be to replace the fairing and headlamp. We have a range of modern plastic repair and lens repair equipment available at our accident repair centre in Dorking, which means that many of these expensive items can be economically repaired rather than replaced.

 

If you have a motorcycle and need a separate set of fairings for your track day, we are able to provide you with a bespoke painting service to accommodate your needs. We can also source decal kits to replicate modern race bikes. We can even provide an example of a motorcycle where we prepared and refinished the fairing for the purpose of a track day.

image of cars in a garage
image of a car receiving a service

OUR GREEN COMMITMENT

 

At Dorking Accident Repair Centre, we are totally committed to a green solution. We use environmentally-friendly, water-based materials wherever possible which enable us to keep VOC (Volatile Organic Compound) emissions to an absolute minimum. We also work in tandem with SWR Waste Recycling, an ethical and local waste management company.

 

SWR Waste Recycling ensures that as much waste as possible, such as plastics from bumpers, headlamps, metal panels, waste paper and cardboard are all placed in different bins or skips. This ensures that as much waste material as possible is recycled.

 

RECOVERY

 

We have a 7.5 tonne Mercedes Atego tilt-and-slide recovery vehicle, which is LEZ compliant. If you have had an accident and your car needs recovering, and providing the vehicle is repaired at Dorking Accident Repair Centre, recovery is free of charge. In the case where the vehicle is a total loss, we will bill the insurer directly for the recovery of the vehicle.

 

If your vehicle has broken down with a service issue, we can offer preferential recovery rates providing the repairs are carried out by Dorking Accident Repair Centre.

 

REMOTE ESTIMATING

 

We understand how busy people can be and how precious your time is. We have a team of friendly estimators at our workshop, all of whom are eager to come out to give you sound, honest advice and free, no-obligation quotation. Contact us on 01306 743030 or email us on info@dorkingarc.co.uk to organise a prompt appointment.

 

SERVICING

 

We have the latest diagnostic equipment and service information at our accident repair centre in Dorking. We can service your vehicle at a fraction of the cost of a main dealership and we offer our customers a fixed-price service plan. We even have the equipment available to service or regas your vehicle’s air conditioning system.

 

We trade within Block exemption 2003 guidelines, which dictate that we operate with the service procedures laid down by the manufacturer and supply dealership parts or OEM recognised parts only. By doing this, warranties on customer vehicles stay unaffected.

 

SMART REPAIRS

 

S.M.A.R.T. – Small to Medium Area Repair Technique

 

These are repairs that do not require a full panel repair. They also include upholstery repairs, painless dent removal, partial repainting of panels and the buffing and polishing of scratches. SMART repairs are a cost-effective way of enhancing the condition of your car for sales purposes, or for meeting criteria during end-of-lease appraisals.

 

TOTAL LOSS SECOND OPINIONS

 

If your insurance company has deemed your car a total loss, you can ask for a second opinion if you feel your car is still repairable. We can liaise with your insurer to see if there is any way the vehicle can be repaired. We can do this be sourcing reclaimed parts or by using insurance-approved, non-genuine parts to complete the repair work. We can also negotiate paint and material rates to try and make your car economically repairable.

 

It should be in your insurance company’s best interests to repair your car because if they deem it a total loss, your insurance policy is over. This leaves you open to shop around for a new insurance deal, usually at a more preferential price, on your replacement car.

 

TOTAL LOSS VALUATIONS

 

If your insurance company has deemed your vehicle a total loss, they will make you an offer based on the vehicle's resale value. We can assist you in finding out whether the offer you have been made is realistic and fair. For a set fee, we can do the research that your insurer requires for an honest and fair valuation. You will receive:

 

• Glass Guide Valuation

• Capp's Guide Valuation

• Parker’s Guide Valuation

• Market Value Research

 

This could gain you considerably more than what your insurer is offering at the moment, and is definitely money well spent in the event of a successful outcome.

 

TYRE AND WHEEL ALIGNMENT

 

One of the major reasons for tyre replacement is poor wheel alignment. We have digital wheel alignment equipment onsite, which means we can provide you with a digital printout that shows your wheels are pointing in the right direction. Should your tyres be in need of replacement, for whatever reason, we can give you a competitive quote to replace them.

 

In most cases, Dorking Accident Repair Centre can give you three different options on the grade of tyre for your vehicle, usually based on the amount of mileage you expect to cover.

 

VEHICLE VALETING

 

If your car is looking a little tired or jaded, we have the facilities to give any vehicle the tender loving care you may not have the time or equipment for. From a deep cut and polish to removing those annoying surface scratches and blemishes, and from giving the carpets a shampoo to deep cleaning the plastic trims, we do everything we can to revitalise your car.

 

If you are selling your vehicle, a professional valet will not only make your car worth more money; it will also make it easier for you to sell.

 

Please enquire for prices on valeting.

To discuss car accident repairs and a full service range from trusted local specialists, call Dorking Accident Repair Centre on 01306 743030.

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