Hi Mark,

 

I just wanted to drop you a email of thanks for both the quality of service and repair on my brand new VW Polo that your team have provided.

 

As a authorised VW repairer your business also represented great value in terms of the cost compared to others. Unfortunately the responsible party who hit my vehicle failed to leave any details and I elected to pay for the repair myself rather than claim on my own insurance.

 

Sue and Melanie responded to my emails quickly and even arranged for Wayne to price the job up from detailed images of the damage as I was unable to visit but wanted to progress with the repair as quickly as possible. I'm a Retail Store Manager and have worked in a customer facing role for a number of years and unfortunately good service seems to be few and far between these days.

 

I really hope I won't need your services in the near future but will definitely be recommending yourselves to others.

 

Please pass on my thanks to all those involved in my repair.

 

Kindest Regards

Arran Stoy

Address:

Lincoln Road

Dorking

Surrey

RH4 1TD

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Hi Kieran,

 

Just a quick note to say how pleased we are with the recent repair job to the rear of our Honda Jazz (Job No 34086).

 

What particularly impressed us was that the car was returned having had a full valet both inside and out. Excellent service, thank you.

 

Regards,

Gerry

Kieran,

 

I just wanted to say thanks to you and your colleagues for your help repairing our Mazda a few days ago and looking after it until we returned from our holiday.

 

We were extemely impressed with the service we received and the quality of the work carried out (not to mention the cleanlines of the car when we picked it up - an unexpected bonus!).

 

Thanks again.

Michael

Dear Kieran,

 

Hope you're well.

I wanted to personally thankyou for making sure everything was done to such an exacting standard on my van. The door works perfectly, the paintwork and decals are perfect and the front doors have exceeded my expectation. Thanks again to you and your staff for everything and for dealing with it in a professional manner.

 

Kind regards

Charles Morton

Dear Mark and team

 

I wanted to write and say thank you so much for returning my car looking so pristine a few weeks ago. My apologies for not sending a thank you sooner life has been a bit hectic with holidays and Olympics!

 

When you took my car in it looked very sorry for itself with its damaged rear bumper. When it was returned delivered by your team it looked stunning.

 

The repair is first class and it is impossible to tell. Also thank you for valeting the car too. The inside of the car looks as good as the outside and I know that two small people had made it messy and muddy with all the rain.

 

I will be recommending your business to all my friends although i do hope I have no need to be visiting soon.

 

Once again thank you for the prompt work and for a first class job. The whole process including the provision of the hire car was most professional and worked perfectly for me. Finally, thank you for sending a driver to deliver to my home address.

 

Best regards

Margaret Lane very satisfied customer

Having built up a fast road/track car over 4 years, I was devastated when the rear of the car was damaged in an road traffic accident. What followed was a very long and exhausting battle with insurance companies and many other involved parties to prevent the car from being written off. It was frustrating time, but through it all, the party consistently looking out for my best interests and doing what they could to aid my cause rather than hinder it, was Dorking ARC. It was a huge comfort to me that my pride and joy was in their custody, and that they were genuinely representing me and not the insurance companies. I can't thank Kieran enough for his support, level of communication and patience. Eventually repairs were authorised. As a Design Engineer, it is my job to have a keen eye and attention to detail. The work carried out by the team was without fault. The car was returned to me, spotlessly clean and perfectly restored to its former condition before the incident.

 

Many many thanks to all.

Chris Bray

To Graham and Paul.

 

My name is Alex Seymour and I was directed to Dorking ARC by your company after a crash I had on the 6th April.

 

I went first to a company in Epsom but they were too busy to fit me in, so I went to Dorking and was greeted by Kieran, he was fantastic.He deemed my car undrivable and organised immediatley for a hire car to be delivered to me.

 

The customer service was exceptional. The car did come back with a few issues but they worked above and beyond to ensure I was happy with the repairs and provided me with a hire car that was far superior to my Freelander.

 

The second occasion the car was returned was just an unlucky accident and again they worked into the late hours on the bank holiday to ensure I was happy, looked after and informed of their progress daily.

 

Mark O'Keefe was the Owner and he personally delivered the loan car and some very nice bottles of wine to further apologise. Mark has sucessfully turned this slightly unhappy customer into an exceptionally happy customer and will definetly return to him for any repairs on my vehicle. I have told all of my friends and family about the service at Dorking and will remain loyal to them.

 

Graham and Paul, thank you for directing me to this garage and the wonderful team members, in particualr Mark O'Keefe and Kieran Dale (Manager).

 

They are a valuable Repair Garage to have on your books and I would recommend always promoting this garage over others nearby.

 

Thank you for your time.

 

Best Wishes,

Alex Seymour.

Further to our conversation earlier. I would like to say a massive thanks to Kieran for his honesty. He dropped off my car after repair and in turn took away the hire car. I though I had taken everything out of the car, but unknown to me my daughter had left her iPod in the car this morning. Thankfully you have a very honest member of staff, who telephoned me within 5 minutes of leaving and checked if the iPod belonged to me. There would have been war in our house tonight if that had gone missing. Great credit to Kieran for spotting it and returning it. Again, thank you so much.

 

Eileen Kenny.

I came to pick up the car today, sorry not to have seen you to say thank you again in person. I really appreciate the effort you made to help me out & I'm very pleased with the work.

 

Thanks, Lisa.

I just wanted to drop you a note to thank you and your staff, most especially Kieran, for the great care you have taken of my car, and of me, after my car was damaged. Kieran has kept me informed of progress all the way through and has been so kind in answering all my queries and dealing with insurance and hire car companies on my behalf. I really am very grateful.

 

It will be my pleasure to recommend Dorking Accident Repair to friends and family, should they ever unfortunately find themselves in the same sort of situation.

 

Kindest Regards

Alaine.

Thanks to all at Dorking. Great service all the way through, made the awkwardness and frustration of having an accident so much easier to deal with. All the team were a pleasure to deal with, courtesy car kept us on the move and the quality of the job is perfect. Plus they dealt with all the insurance etc so the whole disruption etc was minimised. Absolutely recommend.

 

Thank you very much, to all the staff at Dorking Accident Repair Centre. I had the misfortune of having an accident mid May this year. From my first contact with the company, to the completion of the repairs, I can only say it was a pleasant and professional in the way the company handle my situation. I was regulary informed of the progress, and I am happy to say, I had my vehicle back a week earlier than I thought. Thank you once again Dorking Accident Repair Centre. A pleasure to deal with you.... But only once, I hope!

 

Lee Driver from Capel. Surrey