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01306 743030

Accident Repair Centre

in the Redhill and Reigate Areas | Choosing Dorking ARC

There are plenty of good reasons for choosing Dorking Accident Repair Centre Ltd to manage your insurance claim. We’ve covered Surrey and West Sussex since 1997, and we have approval from some of the biggest manufacturers in our trade. We are authorised for Audi accident repairs, and also approved for BMW, Seat, Skoda, Subaru and Volvo Repairs. Because we perform authorised VW accident repairs too, we are a popular choice for trade and fleet customers with commercial vehicles.

Our bodyshop welcomes customers from Caterham, Cobham, Cranleigh, Crawley, Croydon, Epsom, Esher, Guildford, Horsham, Leatherhead, Oxshott, Redhill, Reigate and Weybridge.

Below, we look at some of the key service benefits you’ll find at our accident repair centre, located on Lincoln Road and within easy reach of Dorking (Main) and Dorking (Deepdene) stations.

We Pay the Excess on Insurance Claims

Most policies come with an insurance excess. This is the portion of the bill that the policyholder pays to us upon completion of insurance work (subject to conditions). If you have your car repaired with us and aren’t insured by one of our partners, we can usually pay a large percentage, if not all, of your excess.

Each job, and every insurer, won’t be the same, so we look at excess on a case-by-case basis. It is unusual if we can't help. For more information, please call us on 01306 743030. Our aim is to minimise inconvenience to you, including any financial complications.

Remember that it is your choice where you have your car repaired, not the choice of your insurer. Because we are authorised and approved for Audi, BMW, VW and Volvo accident repairs, we believe that Dorking Accident Repair Centre is a much better choice for local people who prefer not to use the bodyshop recommended by their insurance company.

We meet people by accident, but we have intent in our services to make them customers for life.

Quality Assurance and Kitemark Certification

The Kitemark is a product and service certification mark owned and issued by the BSI (British Standards Institute). Dorking Accident Repair Centre holds the BSI Kitemark for Vehicle Body Repair. By choosing a BSI Kitemark repairer, you can expect workmanship to meet BSI audited standards and the recommended manufacturer repair specification.

This ensures your vehicle will still be safe if you are unlucky enough to have another accident in the future. Customers from Caterham, Cobham, Cranleigh, Crawley, Croydon, Epsom, Esher, Guildford, Horsham, Leatherhead, Oxshott, Redhill, Reigate and Weybridge choose our services because we always put their safety and welfare first.

Non-Fault Accident Repair Specialists

Let Dorking Accident Repair Centre handle your non-fault repairs and we’ll source a like-for-like courtesy vehicle to keep you mobile. After completing the repair work, you could receive cashback (conditions apply). All we need to have is third-party admitted liability. It is a common misconception that, when you have an accident, the first point of call should be your insurer. This does not have to be the case.

You actually don't have to involve your insurer at all. We can liaise with accident management companies who deal directly with third-party insurers and, in most cases, we will supply a like-for-like replacement vehicle, free of charge, for the full duration that your car is with us for repairs.

When motorists use us for accident repairs, they don't have to pay an excess first and wait to claim it back from their insurer. Insurance claims can sometimes be notoriously lengthy to settle. If you have made a claim that a third-party insurer hasn’t settled at the time of your next policy renewal, it will go against your own no-claims bonus despite the accident not being your fault.

Approvals, Accreditations and Facilities

Having held manufacturer approval for over twenty years, we feel better placed than most to give our customers unparalleled customer service, and car accident repairs of a superior quality. We are BS 190125 BSI Kitemark repairers, and we have our processes audited regularly to help maintain strict safety and quality standards.

We currently have authorisations and approvals for the following:

We run a fleet of twenty courtesy vehicles, all of which are under three years old. We have three automatics and two vehicles with removable dual controls. We also run two LGV models including a Ford Transit and a Ford Transit Connect.

This means we can keep trade and fleet customers in Caterham, Cobham, Cranleigh, Crawley, Croydon, Epsom, Esher, Guildford, Horsham, Leatherhead, Oxshott, Redhill, Reigate and Weybridge on the road, and running their operations profitably, while their own vehicles are with us undergoing repair.

Our accident repair centre in Dorking has Audatex estimating and digital imaging software. This means we can deal directly with insurers on your behalf. We have experience in providing insurance companies with estimates that contain images, both before and during the repair process. These images ensure we rarely need to produce supplementary estimates.

Dorking Accident Repair Centre is proud to offer contract accident repairs to its customers and clients. We take no pleasure in seeing vehicles leaving our workshop on the back of salvage trucks. We much prefer to work closely with policyholders and assessors, and to find a way of getting vehicles repaired so the insurer retains the customer, and the policyholder looks favourably on the insurer.

We also have the latest equipment in place for plastic repairs and dent repairs. Miracle Pull technology enables our technicians to repair headlamps, rear lamps and bumpers, as well as doors, quarter panels, wings, bonnets and tailgates. This process is a SMART repair and it helps to keep the cost of small-scale work to a minimum.

Our service range includes:

  • Air Conditioning Repairs
  • Alloy Wheel Refurbishing
  • Aluminium Repairs
  • Body Alignment
  • Car Refinishing
  • Car Servicing
  • Claims Management
  • Collection and Delivery
  • Courtesy Cars and Vans
  • End of Lease Appraisals
  • Green Commitment
  • Headlamp Lens Repair System
  • Miracle Pull System
  • MOT Services
  • Motorcycle Refinishing
  • Plastic Repair Equipment
  • Remote Estimating
  • SMART Repairs
  • Tyres and Wheel Alignment
  • Vehicle and Van Recovery
  • Vehicle Cleaning and Valeting

Trade and Fleet Services

We understand that trade and fleet customers require a speedy transition from when a vehicle is damaged, to the time we have that vehicle back on the road. We have developed an express accident repair process for our trade customers and for fleet operators. This process gets vehicles back to work, earning money, in the shortest possible time.

Dorking Accident Repair Centre has a large portfolio of business customers both at home, and in the surrounding Caterham, Cobham, Cranleigh, Crawley, Croydon, Epsom, Esher, Guildford, Horsham, Leatherhead, Oxshott, Redhill, Reigate and Weybridge areas.

Because we are authorised and approved to perform accident repairs on all Audi, BMW, Seat, Skoda, Subaru, VW and Volvo models, local businesses can use us as an alternative to dealership bodyshops in Surrey and West Sussex.

Self-Insure – Understanding that many companies self-insure, we create bespoke processes for accident repairs to keep costs at a minimum. Please see the section above to learn more about our wider service range.

Fleet Maintenance – We have the facilities in place to maintain your fleet at a fraction of the cost of a main dealership. We operate within Block Exemption 2003 guidelines, which dictate that we work to specifications laid down by the manufacturer. It also means we supply genuine or recognised OEM parts only. By doing this, warranties on trade and fleet customer vehicles remain intact.

Benefits – From the moment you notify us of your claim, we handle the rest of the process for you. This includes liaising with assessors and agreeing repair costs, organising signwriting and vehicle livery, and making sure we return your vehicle to you, on time, and ready for work.

End-of-Lease – We also run an end-of-lease repair program where we can inspect vehicles, and repair them using the latest SMART technology, to make sure you never have to pay extortionate end-of-term charges to the leasing company.

Your Choice – Not Your Insurer

Had an accident that's your fault? It is your choice where you come for accident repairs, not the choice of your insurer. It is a misconception that you must have your car repaired by whoever your insurance company recommends. This is not the case. Your insurer only insures your car. They cannot tell you where to have your car repaired. They can merely advise you.

It is your legal right to have your car repaired wherever you prefer.

We think there’s no better accident repair centre to choose than our own, based in Dorking, and which is easily accessible from the surrounding Caterham, Cobham, Cranleigh, Crawley, Croydon, Epsom, Esher, Guildford, Horsham, Leatherhead, Oxshott, Redhill, Reigate and Weybridge areas.

We’re the trusted local choice for authorised Audi accident repairs, approved BMW repairs, VW accident repairs and approved Volvo repairs.

All we need from you is a claim reference number. Once we have the reference number, we organise everything for you, from liaising with engineers and loss adjusters, to agreeing final costs with the insurer. Remember that it is your legal right, and your choice, as to where you have your car repaired.

In most cases, we will even be able to pay your excess for you.

To discuss services with a trusted local specialist, call Dorking Accident Repair Centre on 01306 743030. We cover Redhill, Reigate and the South East.